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F.A.Q.

  • 1-What is your pet policy?

    • Pets are very welcome. Please note that we charge per pet CHF 25.00 per night (no food included).

  • 2-Do you provide transfer from and to the St. Moritz train station?

    • We have a free shuttle service on check-in and check-out day, from and to the train station.

  • 3-Do you provide transfer to and from the airports of Milan and Zurich?

    • We are working together with a taxi company that organizes transfers from and to the airports of Milan and Zurich. The price is CHF 800.00 for each way per minivan, from 1 to 8 persons.

  • 4-Do you have onsite laundry service?

    • Yes, we do for a charge.

  • 5-How can I book a table in your restaurant?

  • 6-Do you have parking for hotel guests?

    • Yes, we do (Prix), and we provide valet service

  • 7-I cannot see the availability for some dates. Why?

    • For any enquiry concerning availability, please call us +41 (0)81 836 26 26. Our call center is working 365 days per year. Please note that our hotel is closed 6 weeks after winter season and 6 weeks after summer season.

  • 8-If I would like to ski, do you provide the transfer to the ski slopes?

    • Our hotel is within walking distance of the funicular railway Chantarella taking you directly to the Corviglia ski area. The bus stop for the ski buses to the neighbouring ski areas is located next to the hotel.

  • 9-I would like to pay in Euros because I don’t have Swiss francs. Is it possible?

    • The local currency in Switzerland is the Swiss franc (CHF), but in most places in the Engadine you can pay with Euros (€). In case you would like to change Euros or US dollars (USD) to Swiss francs, just ask at the reception.

  • 10-How could I organize a surprise for my partner?

    • If you would like to surprise your partner with something special like cake, champagne, flowers for his/her birthday or anniversary, just call 41 (0)81 836 26 26 or send us an email stay@crystalhotel.ch. We’ll take care of the rest.

  • 11-Do you have a babysitter service and a playroom for children in your Hotel?

    • We have a playroom for children and organize a babysitter service upon request.

  • 12-Do you organize ski lessons? Where is it possible to rent ski equipment?

  • 13-Can I leave my ski equipment in the hotel?

    • We have a ski room for all our guests.

  • 14-Do you have a meeting room in your hotel?

    • Yes, we have two meeting rooms available for our guests. Just ask at the reception for more information.

  • 15-How many restaurants do you have?

    • The Restaurant Grissini is our main restaurant for breakfast, lunch and dinner. You can also book our beautiful Cantinetta for special events and occasions.

  • 16-Do you have smoking rooms?

    • No, we don’t. It is absolutely forbidden to smoke in all our rooms. We charge a cleaning fee of CHF 300.00 in case of smoking in the room. You are welcome to smoke in our piano bar, however.